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Within 2-3 business days
Returns within 30 days
Online support services
A: KZ TCG, short for KZ Trading Card Game, is an online platform dedicated to trading card enthusiasts. We offer a wide selection of trading cards, accessories, and a community for card game enthusiasts.
A: To create an account, click on the "My Account" button on the top right corner of the website. Follow the prompts to enter your information and set up your account.
A: You can reach our customer support team by emailing xkztcg@gmail.com or visit our discord channel. We aim to respond to inquiries within 1-2 business days.
A: Browse our selection, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping information and payment details to complete your order.
A: We accept major credit cards (Visa, MasterCard, American Express) and other secure payment methods such as Paypal. All transactions are processed securely.
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking information.
A: Yes, we offer international shipping. Shipping rates and delivery times vary by destination. Please review our Shipping & Return Policy for more details.
A: We accept returns within 30 days of the purchase date. Please review our Shipping and Return Policy for detailed instructions on how to initiate a return.
A: If you're not satisfied with your purchase, contact our customer support at xkztcg@gmail.com within 7 days of receiving your order for assistance with a refund.
A: Click on the "Forgot Password" link on the login page and follow the instructions sent to your email to reset your password.
A: Yes, you can update your account information, including shipping address and contact details, in the "Account Settings" section after logging in.
A: Yes, we have a community discord channel and social networks where you can connect with other card game enthusiasts and stay updated on the latest releases and offers. Visit our discord channel here: Discord